We are sorry you are unhappy with your Pakayak AnglerFish.
To make sure no damage occurs during shipping, please pack up the boat into the bag as it was when it was received including all cardboard, tape, etc. to protect the hull from scratches and gouges. Place the bagged kayak in the original box. Be sure there is packing paper in the corners around the bag.
If we find that your return is not in new condition due to use or incorrect packaging for shipping, we may deduct a 25% or more restocking fee from your refund depending on the condition of the kayak. If your return has been used and cannot be restored to new condition, we will contact you with possible options which might include returning it to you at your expense.
You are responsible for all return shipping charges. We suggest shipping the package with a carrier that can provide tracking and insurance as Pakayak is unable to provide credit for packages lost during shipment if proof of delivery is unavailable. Check Pirateship.com for low UPS rates.
Your return must have your RMA number on it. Please write it on the outside of the box. If you don't have one, please fill out an RMA request.
Return your kayak to:
Integrity Rotational Molding
Attn: Pakayak Returns
701 N Carr Rd
Plainfield, IN 46168
If you are returning accessories or other non-kayak items, please return to:
Pakayak c/o Kid Glove Service
2900 N SHADELAND AVE
INDIANAPOLIS,IN 46219
Reply to this email with the carrier and tracking numbers.
Once your return has been received and is determined to be in like-new condition, we will issue a refund to the card on which it was originally purchased.
Kind regards,
Team Pakayak