Pakayak Support

How to reach us 4

• Contact information
• I have a question that I can't find an answer to. How do I contact Pakayak?
• Interested in becoming a distributor?
• Connect with other owners

Getting Started 8

• 1. Inspect the contents of the box
• 2. Keep the box
• 3. Try on Soft Surface First
• Quick Start
• PAK Members (Owners) page

View all 8

Instructional Videos 3

• Assembly Videos
• Pak A Yak (Disassembly) Videos
• View all our videos

General Questions 10

• Can I fly with my Pakayak?
• What paddle do you recommend?
• The wheel on my bag isn't rolling. Seems the axle is bent. Can I fix it?
• Do you have thigh and knee braces to add to the cockpit? How do they install?
• What size spray skirt should I get?

View all 10

Account / Registration Questions 2

• I'm having trouble registering my product. What do I do?
• Do your boats have a Serial # or Hull ID #?

Shipping Questions 8

• How long will the delivery take?
• How fast do you ship after I order?
• I need it faster. Can I expedite shipping?
• Is a signature required?
• Can you ship to an APO?

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Warranty Questions 3

• The strap to cinch the bag is too short. Can you send me a longer one?
• I have a problem with my boat. What do I do?
• 2-Year Warranty

PreSales / Product Questions 43

• When will the tandem piece for Bluefin be available?
• What are the dimensions, weight and capacity of the Bluefin 142?
• Will there be an update or accessories to the bag?
• Will you be shipping internationally through Amazon?
• Will I fit? Will my dog fit, too?

View all 43

Repair/Replacement Questions 7

• Can I buy a replacement bag or seat?
• I got sand in the seals but found they were hard to put back in. Any tips?
• One of my cockpit gaskets is peeling off. How can I adhere it?
• I see a little rust on my clamps. Is that a problem?
• How can I fix a gouge or small hole in the plastic?

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How To 1

• How to replace the gasket in a Bluefin

Your account 1

• Changing account details

Your order 4

• Tracking your order
• An item is missing from my order. What should I do?
• Change your shipping address
• I need a copy of my invoice for my order. How do I get it?

Shipping & Returns 7

• What's your return policy?
• What's the status of my refund?
• Can I have the package held at a carrier's local shipping office?
• RMA wording
• How to pack kayak for return

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Repair or Replacements 1

• I have lost a part or damaged my kayak. What do I do?

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