Shipping & Returns

What's your return policy?
We hope you are happy with your Pakayak product but in case you are not, you can return it within 30 days. For instructions, see our Return Policy.
Wed, 5 Dec, 2018 at 1:07 PM
What's the status of my refund?
Once you have received an RMA number and shipped your package back to us, we will inspect it, and if it is in like-new condition, we will process the refund...
Wed, 5 Dec, 2018 at 6:18 PM
Can I have the package held at a carrier's local shipping office?
Yes. Once you have your tracking number, call the carrier to set up your requested pickup arrangements.
Tue, 21 May, 2019 at 9:57 AM
How to pack kayak for return
We are sorry you are unhappy with your Pakayak kayak.  To make sure no damage occurs during shipping, please pack up the boat into the bag as it was whe...
Tue, 13 Jun, 2023 at 3:19 PM
Non kayak return instructions
We're sorry your item(s) didn't work out for you. Here are instructions on how to return.  You are responsible for all return shipping charges. ...
Tue, 13 Jun, 2023 at 1:39 PM