How can we help you today?
Enter your search term here...
New support ticket
Check ticket status
How to reach us
I have a question that I can't find an answer to. How do I contact Pakayak?
Interested in becoming a distributor?
Connect with other owners
Just Got Your Pakayak kayak?
1. Inspect the contents of the box
2. Keep the box
3. Try on Soft Surface First
PAK Members (Owners) page
See all 8 articles
Pak A Yak (Disassembly) Videos
View all our videos
Can I fly with my Pakayak?
What paddle do you recommend?
The wheel on my bag isn't rolling. Seems the axle is bent. Can I fix it?
Can you recommend a thigh brace to add to the cockpit?
What size spray skirt should I get?
See all 9 articles
Account / Registration Questions
I'm having trouble registering my product. What do I do?
Do your boats have a Serial # or Hull ID #?
How long will the delivery take?
How fast do you ship after I order?
I need it faster. Can I expedite shipping?
Is a signature required?
Can you ship to an APO?
See all 8 articles
The cinch strap is too short. Can you send me a longer one?
I have a problem with my boat. What do I do?
I'm outside of the US. Can I checkout in US Dollars?
PreSales / Product Questions
When will the tandem piece for Bluefin 14 be available?
What are the dimensions, weight and capacity of the Bluefin 14?
Will there be an update or accessories to the bag?
Will you be shipping internationally through Amazon?
I'm tall. Will I fit?
See all 39 articles
Can I buy a replacement bag or seat?
I got sand in the seals but found they were hard to put back in. Any tips?
One of my cockpit gaskets is peeling off. How can I adhere it?
I see a little rust on my clamps. Is that a problem?
How can I fix a gouge or pin hole?
Orders and returns
Changing account details
Tracking your order
An item is missing from my Bluefin 14 bag. What should I do?
Change your shipping address
I need a copy of my invoice for my order. How do I get it?
Shipping & Returns
What's your return policy?
What's the status of my refund?
Can I have the package held at a carrier's local shipping office?
Repair or Replacements
I have lost a part or damaged my kayak. What do I do?
Help Desk Software